Cancellation Policy:

Sessions must be cancelled with a minimum of 24 hours’ notice. Failure to cancel within this timeframe will result in a charge for the missed lesson, except in cases of a valid emergency.

Should the tutor waive the cancellation fee or in circumstances beyond this policy, a refund or replacement session at no extra cost will be offered. The decision to waive the cancellation fee is at the tutor’s discretion. If the student arrives late for the lesson, the scheduled time will be charged, unless previously discussed.

Updates on Your Child’s Progress:

After every month, you will receive a document outlining the covered topics and your child’s progress. We will also provide additional resources and support tailored to enhance the effectiveness of the tuition. Should you desire more frequent updates, please inform us, and we will try to accommodate your request.

GDPR and Safeguarding:

Your tutor possesses an enhanced DBS qualification and comprehensive training in safeguarding children and vulnerable individuals. All data will be strictly confidential, except in instances of ‘cause for concern’ disclosures, which will be handled with utmost respect and discretion, involving the appropriate authorities. Ensuring your child’s learning and well-being is our foremost priority, and we take our duty of care very seriously.

We also included in the package a 24/7 access to your tutor for your child. We create this platform using the WhatsApp application with the presence of Elias Araye and parent supervising it. By agreeing to these terms and conditions, we understand that you are consenting for us to go ahead with creating this platform for your child to receive 24/7 support.

Pricing and Payment Terms:

Payment for the latest invoice must be made at least 12 hours before the session’s scheduled time stated on the invoice. Failure to complete payment before the session will result in its cancellation.

Positive Communication Policy:

If a student displays disrespect or inappropriate behaviour toward a tutor, the session will be terminated without a refund.